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Trouble Shooting

Troubleshooting steps of Web SDK​

  • Open two or more webpages on the same LAN to play the same video
  • It is recommended to configure live streaming according to the P2P optimization guide
  • Open the webpage debugging window to view the debug information
  • There is usually a warning message, fix it as prompted
  • If no abnormality is displayed, please ensure that the m3u8 path does not change dynamically，or you may need to format a common channelId for people watching same content.
  • If the above steps do not solve the problem, please contact technical customer service

Troubleshooting steps of mobile SDK​

  • Please make sure to debug on the real device
  • Open 2 devices on the same LAN

iOS​

  • Search for the keyword "P2P warning" in the xcode console and fix it according to the warning message
  • If you still can't troubleshoot the problem, please turn on the log printing function first, as shown below:
let config = P2pConfig(
trackerZone: .Europe,       // Set HongKong or USA if you changed zone
debug: true
)
P2pEngine.setup(token: YOUR_TOKEN, config: config)
Send the log file to SwarmCloud technicians

Android​

  • Search for the keyword "P2P warning" in the Logcat and fix it according to the warning message
  • If you still can't troubleshoot the problem, please set the log level to Debug and save to file, as shown below:
val config = P2pConfig.Builder().logEnabled(true).logLevel(LogLevel.DEBUG).logPersistent(true).build()
P2pEngine.init(this, YOUR_TOKEN, config)

Then you can find the log file in external storage (Environment.getExternalStorageDirectory() -> /Android/data/ , usually on the path "/storage/emulated/0") with file path like logger/logs_0.csv, please send it to SwarmCloud technicians

How to get Android APP Signature​

Use keytool to get your certificate signature:

keytool -v -list -keystore path/to/my-signing-key.keystore

You will get the certificate fingerprint (MD5, SHA1, SHA256), the SHA1 value is what you need.